Help Category: Delivery and Shipping
I have received an incorrect/damaged item with my order. What should I do?
We aim to deliver your order perfectly every time, but mistakes and damages can happen occasionally. If the item you received is damaged or not what you originally ordered, please send over your order number, a few photos of the fault and a short description of what has gone wrong to [email protected] and we will get this […]
Learn MoreThere is an item missing from my order. What should I do?
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there […]
Learn MoreWhat happens if I am not at home to accept my delivery?
Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.
Learn MoreHow long will it take for my order to be delivered?
Our Delivery Information page can tell you the timeframes associated with our different delivery options alongside their costs.
Learn MoreHow long will it take for my order to be dispatched?
Orders placed before 12:00 pm are usually dispatched the same day Monday to Friday. Our team works to dispatch all orders as quickly as possible although same-day is not always possible. We guarantee that express deliveries will be dispatched on-time.
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