Our returns policy is simple! You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.
If you would like to return your order, please contact us via email firstname.lastname@example.org prior to sending your parcel back.
If you receive a damaged, faulty or incorrect item, please contact our customer service team via email email@example.com who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.
You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. Please ensure that you keep a copy of your proof of postage, as we can’t be held responsible for goods that have either been damaged or lost in transit.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team via email.
Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.
This policy is offered in addition to your legal rights.