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Help
Can I return a product if I no longer want it?
We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us. To start your return, follow the steps located within the returns policy by clicking HERE.
Learn MoreWhat is your returns policy?
Please refer to our returns policy page for more information. If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.
Learn MoreHow do I make changes to my order?
Once you’ve placed your order we cannot make any changes to it. If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account. Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order. We’ll […]
Learn MoreI have received an incorrect/damaged item with my order. What should I do?
We aim to deliver your order perfectly every time, but mistakes and damages can happen occasionally. If the item you received is damaged or not what you originally ordered, please send over your order number, a few photos of the fault and a short description of what has gone wrong to [email protected] and we will get this […]
Learn MoreThere is an item missing from my order. What should I do?
Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there […]
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